QUESTIONS RELATED TO JEWELRY:
Our jewelry is hypoallergenic, lightweight, easy to clean, comes in versatile colors that can be easily paired with any outfit, boast elegant craftsmanship with meticulous processing for a sophisticated appearance, feature a distinctive design that makes them a unique accent even in small sizes, won't oxidize or react to body care products, swimming, sauna, or physical activity, and are crafted directly by the hands of the creators for an authentic touch.
Our jewelry is carefully made from Limoges porcelain, so they are quite sturdy and resistant to everyday use. Small jewelry pieces like minimalist or single earrings, necklaces are not afraid of breakage, but rings and hanging earrings can break if they are hit against a hard surface. However, we provide a warranty for breakage for many of our jewelry categories, where we either repair or replace the jewelry (read about warranties for each jewelry category in the "Warranty" section)."
Gold luster is a special solution that contains gold and other additives. When fired at high temperatures, these additives evaporate and coat the jewelry with a layer of 24k gold.
It is silver coated with a 24k gold layer that is 4 microns thick, which means that the jewelry, when worn intensively every day, will not lose its gold plating for 4-5 years. This gold coating gives your jewelry the appearance of gold and protects the silver from oxidation.
Porcelain, even white porcelain, does not absorb dirt. The jewelry just needs to be washed with soapy water, and you can clean unglazed matte porcelain areas with a toothbrush.
FreakyFoxx jewelry is easy to care for; they just need to be washed with soapy water. However, we advise avoiding household chemicals. If you have chosen silver posts and backings for earrings or silver rings from the Voyager" collection, they may need to be cleaned to prevent oxidation."
Our jewelry is made from high-quality and hypoallergenic materials, so for most people, they should not cause allergic reactions. However, if you have highly sensitive ears or allergies to certain materials, we recommend choosing surgical steel posts and backings for stud earrings and hoops for dangle earrings.
Surgical steel or silver? Both types of clasps are high-quality and safe to use. However, if you have highly sensitive ears or allergies to certain materials, we recommend choosing surgical steel clasps.
No, we do not create jewelry based on individual orders. However, if a customer expresses their preferences, we include them in our wishlist. When the jewelry is produced, the customer can decide whether they are still interested in it, without any obligation. However, we want to emphasize that it is not our commitment to you. We always offer a selection from our existing jewelry collection, as customers often find a favorite piece that may not be featured in our online store.
When we add your request to the wish list, we save your contact information. Once the piece of jewelry is made, we will get in touch with you in the order of the queue and inform you. Then you can decide whether the piece of jewelry is still relevant
Since it is a wish list and not an order, we are not obligated to create the piece of jewelry within a specific timeframe, just as you are not obligated to purchase the jewelry. We always take your preferences into consideration and strive to incorporate them into our production processes. However, we cannot provide an exact deadline for when the jewelry will be created, as creativity and production processes cannot be strictly confined. If you become impatient and no longer wish to wait, you can always contact us, and we will remove you from this list.
We accept various payment methods to provide convenience and options for our customers. You can use credit/debit cards or PayPal.
Yes, we are happy to issue invoices. If you require an invoice, please inform us and provide the necessary information.
Yes, VAT is included in the price. We strive for transparency and clarity in our prices, so VAT is included to avoid any unexpected surprises.
DELIVERY & EXCHANGES/ RETURNS:
We provide shipping through pick-up points in Lithuania, Latvia and Estonia. Rest of the World is Standard shipping or you can choose shipping via couriers.
We offer free delivery of packages to pick-up points in Lithuania, Latvia and Estonia. Free shipping in EU over 200€, in USA and Canada over 300€.
Yes, in that case, the delivery address should be the recipient's address. The shipping fee depends on the recipient's address abroad, which you will see at the checkout.
Our jewelry is delivered within the following timeframes: 1-5 business days for Lithuania, Baltic states Post Terminals, and Europe DPD Courier; 10-30 business days for Europe Standard shipping; and 14-60 business days for Rest of the World Standard shipping. FedEx Express offers a faster delivery option for USA and Canada of 1-7 business days.
Yes, we provide the option to track your package. Once your order is shipped, you will receive a tracking number to your provided email address.
We understand that unforeseen circumstances may cause delays in package delivery. If your package doesn't reach you within the expected timeframe, please contact us and inform us about it. We will take necessary actions and try to resolve any delivery issues.
Yes, we offer the possibility to return jewelry if it doesn't meet your expectations or if you don't like it. If you are not satisfied with the purchased jewelry, please contact us. In the case of a return, the recipient covers the return shipping costs.
Yes, we offer the option to exchange the jewelry for a different piece. Let us know about your exchange preferences, and we will do our best to help you choose another jewelry piece that better suits your expectations. In this case, the recipient covers the return shipping costs, but there is no additional cost for shipping the new jewelry piece.
If you don't like the purchased jewelry, please contact us and inform us about your return request. We will provide you with detailed instructions on how to safely and efficiently return the jewelry.
Yes. In that case, you can visit our showroom at Polocko g. 38, Vilnius. Store hours: Mon-Fri 11:00-17:30. If this time is not convenient, please contact us.
Please note that gift cards are non-refundable and cannot be exchanged for cash. In the event of a return, the refunded amount will be credited back to the gift card.
Once we receive the jewelry and it is inspected, we will process the refund. The refund process may take up to 7 business days from the moment we receive the returned jewelry.
Yes, we can send the jewelry as a gift directly to the recipient. If you want the jewelry to be sent as a gift, please provide the recipient's information in the order form.
We pay special attention to the packaging of our jewelry to ensure that they not only look beautiful but also reach you safely. Your jewelry will be packaged in a black branded gift box, which will be placed inside a lovely cardboard shipping box to ensure secure delivery. Additionally, the package will include several cards and care instructions for your jewelry.
We strive to be environmentally friendly, so we use boxes and mailers made from recycled cardboard and plastic.
We offer a 2-year warranty against gold or platinum wearing off and earring posts becoming loose. In case of breakage, we will replace the earring with a new one.
We offer a 2-year warranty against gold or platinum wearing off and earring posts becoming loose. In case of breakage, we will repair the earring, and if repair is not possible, we will provide a new shape.
We offer a 2-year warranty against gold or platinum wearing off. We also offer a 2-year warranty for clasp defects or gold rubbing off. In case of breakage, we will repair the earring, and if repair is not possible, we will provide a new shape.
We offer a 2-year warranty against gold or platinum fading. The lifetime warranty applies to chain clasps and in the case of any breakage.
We offer a 2-year warranty against gold or platinum wearing off. In case of breakage, if the ring is split into two parts and no missing parts are involved, we will attempt to repair the ring (the joining line may be visible in light-colored rings and almost invisible in dark-colored rings). If repair is not possible, we offer a 50% discount off the full price for purchasing another piece of jewelry. The discount is valid for 6 months from the purchase date and can be used within 1 year. We also offer a 3-year warranty against gold or platinum wearing off.
We offer a 2-year warranty against gold or platinum wearing off from the porcelain top of the ring and the porcelain becoming loose. In case of ring breakage, we will repair it.
The warranty is valid for 2 years for all our jewelry pieces.
The repair time depends on the specific issue with the jewelry. We can handle problems related to earring posts within 1-3 business days if you visit our store at Polocko St. 38. Gold or platinum plating may take longer, as this process is done for our custom-made pieces, it can take 1-3 months. If it is possible, rings can be repaired within 1-2 weeks.
The warranty repairs are free of charge if you bring the jewelry to our store at Polocko St. 38. If you send the jewelry, you will need to cover the shipping costs.