• If you receive jewelry which is damaged during transmission (we will ask for a photo though), we will issue a full refund for you or replace it with identical one.
• If you receive an item in good condition but for some reason you want to send it back and get a refund, shipping costs are not refundable.
• Refund will be provided after receiving the item in original condition.
• You can send us the scan or photo of shipping receipt of the package - we'll proceed you return / exchange immediately.
•You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
•Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
•If you are shipping an item over 65€ , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded